Privacy Policy

When you browse our site, create an account or place an order, we collect information such as your name, email address, phone number, shipping and billing address, and the contents of your order.

We also collect limited technical information automatically — such as your device and browser type, pages viewed and general usage patterns — to help the site run correctly and to improve it over time.

We do not store your full payment card details. Payments are processed by our payment gateway partner, who handles that information under their own security and privacy practices.

We use the information we collect to:

• Process and deliver your orders, and keep you updated on their status
• Respond to customer support requests, including returns and refunds
• Maintain your account and order history, if you choose to create one
• Improve our products, site experience and customer service
• Send you offers or updates you've opted in to receive
• Detect and prevent fraud, and meet our legal and accounting obligations

We use cookies and similar technologies to keep your cart and session working, remember your preferences, and understand how visitors use the site so we can improve it. Some cookies are essential to the site's operation; others are optional and used for analytics.

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect features such as your shopping cart.

We share the minimum information necessary with trusted service providers who help us run the business — for example, courier and logistics partners (to deliver your order), payment gateways (to process payments securely), and analytics or IT service providers (to keep the site running).

We do not sell your personal information to third parties. The specific service providers we work with are [Named third-party service providers — pending client confirmation].

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order history, accounting and legal recordkeeping requirements. Our specific retention periods are [Data retention periods — pending client confirmation].

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us at support@earthora.com.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with a revised "last updated" notice.

EarthOra is operated by [Registered legal entity name — pending client confirmation], registered at [Registered business address — pending client confirmation].

If you have questions about this Privacy Policy, reach us at support@earthora.com or +91 00000 00000, or visit our Contact page.